Knowledge, goals and links
Last reviewed:
The agent knows only what you tell it: a short description of your account, your goal and audience, the knowledge base, extra instructions and the links it may share. It states facts only from the knowledge base; if something isn’t there, it says it will check and hands the chat to you.
About, goal and audience
- Account type and “About your account”: what you do and what you offer.
- Goal: the one next step you want, e.g. “book discovery calls” or “sell the summer course”.
- Audience: who writes to you, e.g. “freelance designers starting out”.
Knowledge base
Prices, opening hours, shipping, refunds, FAQs. One fact per line works best:
- Coaching: €290/month, weekly call
- Shipping: CH 1–2 days, EU 3–5 days, free above €50
- Refunds: 30 days, no questions asked
The agent never invents a price or a date that isn’t here. A short, current knowledge base beats a long one: delete what is outdated.
Other instructions
Rules that apply in every chat, e.g. “Never discuss competitor pricing” or “Always offer the free call before the paid package.”
Links
Add links with a label, e.g. “Book a call” or “Shop”. When one fits the conversation, the agent sends it as a link card after its reply.
Link cards are tracked links: clicks are counted, and with Shopify or Stripe connected, orders are attributed to the agent.
Questions? Answers.
Can I upload a PDF or website?
Not yet. Paste the facts as text; one fact per line gives better answers than whole pages anyway.
Still stuck? Write to us and tell us what you tried: hello@dmowl.com