Instagram connection problems
Last reviewed:
Short answer
If the red “Instagram disconnected” bar appears, click Reconnect and log in with the same Instagram account. Most other problems come from a personal (not professional) account, “Allow access to messages” being off, or being logged in to the wrong account in the browser.
Problems and fixes
| Problem | Fix |
|---|---|
| “Instagram disconnected” bar, email “Reconnect Instagram” | Instagram revoked access, e.g. after a password change or when permissions were removed. Click Reconnect. Automations resume right away. |
| “Already connected to another DMowl account” | An Instagram account can be connected to one DMowl account at a time. Disconnect it there first (Settings → Instagram), or ask that account’s owner to invite you. |
| “You logged in as a different account” | When reconnecting, the browser was logged in to another Instagram account. Log out of Instagram in the browser, or use a private window, and try again. |
| The account isn’t offered | It is a personal account. Switch to a professional account in the Instagram app (Settings → Account type and tools). |
| Connected, but DMs don’t arrive | In the Instagram app: Settings → Messages and story replies → Message controls → Connected tools → Allow access to messages. Then Reconnect. |
| Comments don’t arrive | Reconnect and keep all permissions ticked in the Meta window. Comments on posts from before the connection are not loaded. |
Removing DMowl in Instagram
If you remove DMowl under Instagram → Settings → Apps and websites, DMowl loses access immediately. If you also ask Meta to delete your data, DMowl deletes all contacts, messages, comments and posts it received from that account. Your DMowl login and automations stay, so you can reconnect later.
Questions? Answers.
Do I lose data when I reconnect?
No. Reconnecting only renews access. Contacts, chats and automations stay.
Still stuck? Write to us and tell us what you tried: hello@dmowl.com